LENOVO Premier 5 Year Next Business Day Response (5WS7B99625)

Redcorp# M852VH24 Article# 5WS7B99625
€ 2338.70 Excl. VAT
Starts from € 2276.80 Details
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Premier LENOVO Premier 5 Year Next Business Day Response (5WS7B99625)
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+32 2 558 30 00

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.
As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Specs
  • Onshore technical call center support from Sydney, NSW
  • Weekday 7am – 7pm technical call center support
  • Next business day onsite labor* & parts prioritization
  • Designated onshore technical account manager for specialized troubleshooting
  • Single contact for end-to-end case management to see all issues through to closure
  • Original Equipment Manufacturer (OEM) software support to support more than hardware

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day

Details



Results

Service & Support Extended service agreement - parts and labour - 5 years - response time: NBD Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday