Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.
As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
General
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 5 years |
Service Availability | 24 hours a day / 7 days a week |
Response Time | 4 hours |
Details
Service & Support | Extended service agreement - parts and labour - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday |