You’re back up and running quickly with a support plan that addresses and resolves hardware-related issues in a timely manner. HP Parts and Remote Service offers access to high-quality remote assistance and replacement parts for hardware components that are eligible and covered. We’ll ship replacement parts to your specified location – before you even return the defective parts to HP. Shipping charges are included for standard delivery, and additional options are available for predetermined time-and-place delivery. You can choose flexibly between several service packages with pre-defined service levels or configure additional services to help meet your specific business needs.