SMSEAGLE Post-warranty Support Care Pack - 2 Years
Post-warranty Support Care Pack - 2 Years
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For any business-critical software, access to quality technical support throughout the whole product lifetime is a critical component of the overall solution. SMSEagle Post-warranty Support Care Pack service provides comprehensive services that increases the availability of your device and provides immediate help whenever you need it.
| Care Pack type | Electronic |
| Coverage period (month) | 24 |
| Software updates | Yes |
| Web support | Yes |
| Email support | Yes |
| Telephone support | Yes |
| Remote connection support | Yes |
| Access to Support Center Knowledgebase | Yes |
| Commited Response time to Priority-1 issues | 2H |
| Commited Response time to Priority-2 issues | 8H |
| Commited Response time to Priority-3 issues | 24H |
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