For any business-critical software, access to quality technical support throughout the whole product lifetime is a critical component of the overall solution. SMSEagle Post-warranty Support Care Pack service provides comprehensive services that increases the availability of your device and provides immediate help whenever you need it.
Care Pack type | Electronic |
Coverage period (month) | 24 |
Software updates | Yes |
Web support | Yes |
Email support | Yes |
Telephone support | Yes |
Remote connection support | Yes |
Access to Support Center Knowledgebase | Yes |
Commited Response time to Priority-1 issues | 2H |
Commited Response time to Priority-2 issues | 8H |
Commited Response time to Priority-3 issues | 24H |