JUNIPER NETWORKS J-care Core Plus Support For Ssg-5

Juniper Core Plus Support includes:
- Unlimited JTAC 24X7
- Software Updates and Upgrades
- CSC online E-Support
- Junos Space Service Now
- E-Learning
- Return-to-Factory


JTAC Access
With Juniper Networks Technical Assistance Center (JTAC) support, you have unlimited 24x7 access to JTAC engineers by phone and online. As a single point of contact for all of your support needs, JTAC engineers have extensive experience supporting large-scale networks. JTAC engineers can help you diagnose system problems, configure, troubleshoot, and provide work-around solutions. To ensure that JTAC responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks provides you with access to all new software releases as soon as they are made available for general release.

Online Tools
The Customer Support Center (CSC) provides you with selfservice access to Juniper’s award winning online portal for the information, answers, tools, and service options required to ensure
the support of your network investment. Features within the CSC include, but are not limited to, software downloads, technical alerts and bulletins, RMA requests, and the Juniper Networks
Knowledge Base.

Return-to-Factory
Return a defective Juniper Networks product to a Juniper repair facility where it will be replaced or repaired within ten business days. The ten business day period begins upon receipt of the
defective unit at a Juniper repair facility.